OUR MOST IMPORTANT GUARANTEE IS YOUR SATISFACTION
ARA delivers more than heating, air conditioning and plumbing products and services to your home. We deliver a guarantee of confidence, reliability and performance you can count on.
Five-Year Free Replacement
ARA offers a no-questions-asked FIVE YEAR FREE REPLACEMENT POLICY on all new units installed by us. If we install a new system and the compressor or heat exchanger fails within the first 5 years, we will replace it for FREE. There are no hidden fees and no extra charges for this guarantee; we stand behind our products and our work 100%.
100% Satisfaction Guarantee
No job is ever done until you’re 100% satisfied with our people, our products and our price.
Guaranteed Upfront Pricing
Upfront pricing means you approve the price before we start the job. We’ll even honor that price if the job takes longer or is more involved than we anticipated. The bottom line is there are no surprises when the job is completed.
We Respect Your Home
We use work mats to protect your floors and carpeting. In addition, all of our uniformed, courteous technicians wear shoe covers, remove and recycle all debris and won’t leave your home until the work area is thoroughly cleaned.
Fully Stocked Trucks
Our service trucks are fully stocked with every part, fitting, tool and all of the supplies necessary to complete your project or emergency problem in one visit.
Highly Skilled Technicians and Customer Support Staff
They say, “It’s the people that make the difference.” At ARA we deliver on a promise of superior service from everyone company wide. All of our job candidates are drug tested and background-checked. Training is key to our success and your satisfaction. Everyone from the technicians to the customer services representatives are highly trained to guarantee your experience is nothing less than exceptional.
NATE Certification Assures Quality
Our technicians are CFC and NATE (North American Technician Excellence) certified. This means the technician in your home has the most current, up-to-date training available. When installing, servicing or repairing your heating, ventilation, air conditioning or refrigeration (HVACR) system our NATE-certified technicians ensure peace of mind that your project is completed to industry rigorous specifications.